Frequently Asked Questions
Find your answers here
What is a “decant”?
- 🧪 Definition: A decant is a 100% authentic fragrance transferred from its original bottle into a smaller travel-sized atomizer. It is the perfect way to sample a scent before buying a full bottle.
- 💉 Our Process: We maintain strict hygiene standards by using protective gloves and dedicated, single-use or product-specific tools for every transfer. This ensures your sample remains completely pure and uncontaminated.
Are your fragrances authentic?
- 🧬 100% Original: Yes, absolutely. We source our fragrances exclusively from authorized retailers and official distributors to guarantee total authenticity.
- 💯 Our Guarantee: We stand behind the quality of our products. If you ever suspect a fragrance is not genuine, please contact our customer support immediately. We will investigate the issue and issue a full refund.
Can I request a fragrance that is not in your shop?
- 💕 We Want Your Suggestions: Yes, absolutely! We love hearing what fragrances you want to see in our store. If you have a specific perfume in mind, please send us your suggestion through our contact form or via email.
- 💌 Get Notified: If we decide to add your requested fragrance to our selection, we will personally send you an email to let you know as soon as it becomes available.
Is it safe to pay on your website?
- 🔒 Secure Platform: Yes, completely. Our online store is powered by Shopify, and all card transactions are processed securely through Stripe, a world-leading payment processor. Your payment details are fully encrypted.
- 🥇 Flexible and Safe with Klarna: As an alternative, you can choose to pay with Klarna. This option offers extra buyer protection, allowing you to pay after your order arrives or split the cost into smaller installments.
Do you ship internationally?
- 🌐 Currently, we only ship within Finland. However, we plan to expand our shipping destinations in the future. Sign up for our newsletter or follow our social media channels to stay updated on international shipping options!
When will my order arrive and how is it shipped?
- 🚚 In stock items: Processed within 1–3 business days. Delivery within Finland takes 2–5 business days.
- 🛫 Out of stock items: Delivery takes 7–14 working days, as indicated under the product description.
- 📦 Tracking: You will receive a tracking link via email as soon as your package is dispatched.
Can I return my order?
- ⛔ Decants and Samples: Due to hygiene reasons, all perfume samples and decants are final sale and cannot be returned.
- 📍 Full-Sized Bottles: Full-sized fragrances can be returned within 14 days, provided they are completely unopened, unused, and in their original packaging with the plastic wrap intact. Please note that the customer is responsible for the return shipping costs.
- 💯 Our Quality Guarantee: Every item is carefully inspected by our team before dispatch. However, if you receive a damaged or incorrect product, please contact our customer support immediately so we can resolve the issue for you.
How can I contact customer support?
- 📧 You can easily reach us by filling out our contact form or sending an email directly to support@suihke.com
- 🕔 Response Time: We do our best to reply to all inquiries within 24–48 hours. Please note that our support team is off during weekends and public holidays.
Still have questions?
We’re here to help! If you didn’t find the answer you were looking for, please feel free to reach out to us directly through our contact form or by email. Our support team will get back to you as soon as possible.